The UK's Most Extensive Network
With the largest network footprint in the UK, Openreach provides reliable connectivity solutions for homes and businesses of all sizes. Whether you need copper-based ADSL, FTTC (SoGEA), or full-fibre FTTP, we've got you covered.
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Frequently Asked Questions
Essential information about Openreach business connectivity solutions.
Openreach is the UK's largest digital network provider, maintaining and building most of the country's digital network infrastructure. As BT's infrastructure division, they manage the fibres, wires, and cables that connect the country. Choosing Openreach means accessing the most extensive network in Britain, with proven reliability and nationwide engineering support.
Openreach offers several connection types:
• FTTP (Full Fibre): The fastest and most reliable option, delivering fibre directly to your premises
• SOGEA: A digital-only service that doesn't require a traditional phone line
• FTTC: Fibre to the Cabinet, suitable where FTTP isn't yet available
We'll always recommend the fastest available service for your location, with a focus on future-proof FTTP where possible.
By December 2025, the UK's traditional copper phone network (PSTN) will be switched off. All services will move to digital technology. If you're still using ADSL or FTTC broadband, you'll need to switch to either FTTP or SOGEA before this date. We can help you plan this transition to ensure your home or business stays connected.
Our business support includes:
• UK-based technical support team
• Priority fault resolution
• Service Level Agreements (SLAs) with guaranteed fix times
• Dedicated account management
• Regular service reviews and optimization
• Migration planning and support
Openreach's network is built to business-grade standards with multiple layers of resilience. FTTP connections offer 99.99% reliability, backed by strict SLAs. The network is monitored 24/7, and Openreach maintains the UK's largest team of trained engineers for rapid response to any issues. We provide detailed uptime reports and proactive maintenance to ensure your business stays connected.
With the PSTN switch-off approaching, we offer modern VoIP solutions that work seamlessly with your Openreach connection. These digital phone services offer more features than traditional lines, including mobile integration, video calling, and flexible number management. We can help you transition from traditional phone systems to digital alternatives well ahead of the 2025 deadline.
Benefits of Openreach
- Largest network coverage in the UK - available almost everywhere
- Proven reliability with decades of experience
- Choice of copper and fibre technologies to suit your needs
- Established infrastructure with regular maintenance
- Nationwide engineering support for quick issue resolution